Help & Questions

HELP & QUESTIONS

Where do you ship from?
All orders are shipped from the United Kingdom.

How long does delivery take?
Orders are typically processed within 1–2 working days. Delivery times vary depending on location and will be shown at checkout.

Can I return my order?
Yes. We offer a 30-day return policy. Items must be unworn, unused, and in original packaging.
Please visit our Returns & Refund Policy page for full details.

What if my item arrives damaged or incorrect?
If your order arrives damaged, faulty, or incorrect, contact us immediately at hello@paceactive.co.uk and we’ll make it right.

How do I contact you?
You can reach us anytime at:
hello@paceactive.co.uk

Do you offer exchanges?
The fastest way to get a different size or item is to return your original order and place a new one once the return is approved.

More questions?
Email us at hello@paceactive.co.uk and our team will be happy to help.