Shipping policy

Shipping Information

We currently ship within the United Kingdom.

All orders are processed within 2–5 business days (excluding weekends and public holidays). During busy periods or product launches, processing times may be slightly longer — we appreciate your patience.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery Times

Estimated delivery times after dispatch:

Standard UK Delivery: 2–4 business days

Please note that delivery times are estimates and may vary due to factors outside our control, such as courier delays or peak periods.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions, which will be clearly advertised on our website.

Order Tracking

Where tracking is available, you will receive a tracking link via email once your order has been shipped. Please allow up to 24 hours for tracking updates to appear.

Incorrect or Incomplete Addresses

Please ensure all shipping details are correct at checkout. We cannot be held responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Orders

If your order appears to be significantly delayed or lost in transit, please contact us at hello.paceactive@gmail.com, and we’ll do our best to assist you.